Returns & Exchanges
At Rustorange, we strive to ensure you love your purchase, but if you are not completely satisfied, we offer a seamless 7-day return and exchange policy for all unworn and unwashed items. Simply follow our streamlined process to initiate a request and receive a full refund or a replacement size.
Initiate Request
Visit our online Returns Portal and enter your Order ID and email address to select the items you wish to return or exchange.
Quality Check Preparation
Ensure the garments are in their original condition with all tags attached and placed securely back in the original packaging.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48 hours to collect the package; please ensure you collect the pickup receipt.
Refund Processing
Once the item reaches our warehouse and passes the quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing